Policies
General Policies
Check-In – 3pm | Check-Out - 12pm. Times vary for Top Floor Apartment : Check-In - 4pm | Check-Out - 11am
Prices include VAT.
City tax of €4 per night per person to be paid at check-in, up to a maximum of €28 per stay for guests over 13 years old.
All areas are non-smoking.
Identification | For security reasons, check-in can only be carried out with a valid official identification document.
Reservation guarantee | A valid credit card is required to guarantee your reservation. Reservations : 8 days prior to arrival, a pre-authorization will be made on your card for the amount of one night's stay. Payment for the entire stay, as well as the city tax, will be made at check-in. Promotional or pre-paid rates will be charged at the time of booking. The city tax must be paid at check-in. If the credit card holder is not staying at the hotel, they will be asked to complete and sign a separate authorization form and present a copy of their identification document. The hotel may refuse any reservation that does not meet these requirements. For more information, please contact us by email at info.bc@almalusahotels.com or 351 212 697 440 .
Group Reservations | The Website may only be used to make individual reservations comprising less than five rooms. For reservations of 5 or more rooms, please contact the hotel. The hotel reserves the right to apply group cancellation and payment policies to reservations comprising 5 or more rooms.
Cancellations | Reservations made directly with the hotel may be cancelled or modified. To modify or cancel your reservation, avoiding penalties, please contact us by email at reservas.bc@almalusahotels.com . Cancellations will only be valid with written confirmation from AlmaLusa Baixa/Chiado. Not applicable to non-refundable reservations or packages.
Early Check-In | You must make a reservation for the night before if you wish to check in early.
Late Check-Out | Until 2pm – free of charge. From 2pm to 4pm – 50% of the daily rate. After 4pm, 100% of the rate. Any late check-out is subject to availability.
Children | Up to 12 years old, must be accompanied by adults. Subject to availability. Includes breakfast: up to 3 years old – free in a cot (available in all types), from 4 to 12 years old – €30 in an extra bed (available in Suites only).
Extra Bed | €50 per night, subject to availability and only in Suites. Includes breakfast.
Reduced Mobility | A room for people with reduced mobility on request and subject to availability. Our facilities are prepared for guests with reduced mobility with a lift and wide doors.
Pets | Not allowed, with the exception of guide dogs.
Parking | Public parking at Praça do Município with special rates for guests at check-in.
- Check in time 3:00 PM
- Check out time 12:00 PM
- Children age 12
- Pets not allowed
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