Policies
General Policies
Check-in - 3pm | Check-out - 12noon
VAT is included in room rates. City Tax of 2€ per person per night should be paid at check-in, with a maximum amount of 14€ per person and per stay for guests above 13 years.
Non-smoking property.
Identification | For security purposes, check-in can only be processed with a valid ID Document from each one of the guests.
Guarantee Policy | Reservations must be guaranteed with a credit card at the time of the booking. The amount of one night will be pre-authorised 8 days prior to arrival. The payment for the stay as well as the city tax shall be made at check-in. Promotional or Pre-Paid Rates will be charged at the time of booking. City Tax will still be paid at check-in. If the Credit Card Holder is not traveling, a third-party authorization form must be filled and signed and a copy of the holder’s ID must be presented. The hotel reserves the right to refuse any reservation that does not meet these requirements. For more information, please contact us at info.bc@almalusahotels.com or +351 212 697 440.
Group Reservation | The website can only be used to make individual reservations of less than five rooms. For bookings of five or more rooms, please contact the hotel. The hotel reserves the right to apply group cancellation and payment policies to reservations with five or more confirmed rooms.
Cancellations | Direct reservations can be cancelled or modified. To cancel or modify your reservation, avoiding a no-show penalty, please contact us at reservas.bc@almalusahotels.com. Cancellations are only valid upon written confirmation from AlmaLusa Baixa/Chiado. Not applicable to non-refundable rates and packages.
Early Check-In | To guarantee early check-in, the rooms must be reserved the night before arrival.
Late Check-Out | Up to 2pm – complimentary. 2-4pm – 50% of room rate. After 4 pm – full daily room rate. Late check-out is subject to availability.
Children | Must be accompanied by adults until 12 years old. Subject to availability. Breakfast included. Under 3 years old – free of charge in a cot (available in all room types), 4 -12 years old – on a rollaway bed of 30€ (available only in Suites).
Extra/Rollaway bed | 50€ per night, subject to availability and only in Suites. Breakfast is included.
Disabled Guests | One room for guests with reduced mobility available upon request and subject to availability. Our facilities are prepared for disabled guests with wide doors and a lift.
Pets | Not allowed, except guide dogs.
Parking | Public parking in “Praça do Município” with special prices for guests at check-in.
- Check in time 3:00 PM
- Check out time 12:00 PM
- Children age 12
- Pets not allowed
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